Shipping/Order Tracking
Orders made before 3:00pm** during business hours will be processed that day and shipped within 24-48 hours pending any order discrepancies, larger volume days due to special sales/offers, weekends and statutory holidays. Canada Post will then provide you a direct email of your order shipping status that includes an order tracking number, a link to their package tracking website, and an ETA of your order arrival date that is within 2-6 business days of this Canada Post confirmation. Free shipping on all orders over $99 Canadian before tax. Orders under $99 will also be shipped for a low flat shipping rate $9.95**. (**excluding remote northern rural regions)

Once your order has been picked up from our warehouse by Canada Post, you will be e-mailed your tracking number. All orders within Canada can be tracked at CanadaPost.ca .

Once your order is processed, you will be e-mailed your tracking number. All orders within Canada can be tracked at Canadapost.ca

* Shipments that require extra shipping charges levied by Canada Post may not quality for free shipping. Delivery times from Canada Post may be extended. This is a rare occurence and applies to shipments of excessive weight or those arriving to extremely rural areas.

** Mountain Time


Once your order has been processed, you will be sent an e-mail containing your tracking number.

Your order can be tracked at www.canadapost.ca

 

Returns
Please contact our Central Customer Service Centre within 24 hours if there is a problem with the order you received. All returns must be made within 30 days of your purchase.

Products cannot be returned if the only reason is that you do not like a particular flavour. Please try samples of products from your local store to be sure you enjoy a particular flavour.

Unopened products can be returned for a full refund of the purchased price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to SNDCanada at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.

Promotional Items (free bars, T-shirts, etc.) must be returned if the associated product is returned. Full refunds may not be granted if these items are not returned.

Once you have contacted our returns department, your package may be returned to the fllowing add:

SNDCanada.com Customer Service Centre
268 Mayfield Common
PO Box 59033
Edmonton, Alberta, Canada
T5P 0V8

Damaged or Incorrect Items
In the event that any of your products arrive damaged, or you receive the wrong item, please e-mail your Customer Service Department (depending on your region) at orderseast@sndcanada.com or orderswest@sndcanada.com within 48 hours after receiving your order.

Backorders
If you order a product which is expected to be out-of-stock for more than two days (48 hours), we will ship product(s) separately at no extra charge to avoid delays AND/OR contact you to see if you wish a substitute size, flavour, etc. Occasionally, we may substitute two or more equivalent products in a smaller size if the larger size is out-of-stock. For example, we may substitute two 60-cap bottles for a 120-cap bottle. We will NEVER substitute an alternate flavour, brand, or product without your permission.

Volume Discounts
Orders over $99* before tax receive FREE Shipping
Orders over $199* before tax receive a 5% discount off of the prices + FREE Shipping
Orders over $299* before tax receive a 10% discount off of the prices + FREE Shipping
Orders over $499* before tax receive a 15% discount off of the prices + FREE Shipping

 (*All prices listed in Canadian Dollars)

Payment Methods
We accept Visa & Mastercard. All payments are to be made in Canadian dollars.

Security
Shopping at SNDCanada is guaranteed to be safe and secure! We use the most powerful information-blocking software available in the marketplace today. This ensures that all of the information you enter into our Web Store is secure and cannot be read in transit. In fact, using your credit card in our Web Store can be safer than using it in a restaurant or a gas station.
If at anytime you are worried about placing an order with our web site, you may call our toll free phone number in your region to place your order: Western Region 1.877.268.2265, Eastern Region 1.866.586.6467

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The products and the claims made about specific products on or through this site have not been evaluated by Sport Nutrition Depot, Inc. or the Canadian Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Information about each product is taken from the labels of the products or from the manufacturer's advertising material. Sport Nutrition Depot is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors or product formulation changes.