Returns
Please contact your Customer Service Department within your region within 24 hours if there is a problem with the order you received. All returns must be made within 30 days of your purchase.

Products cannot be returned if the only reason is that you do not like a particular flavour. Please try samples of products from your local store to be sure you enjoy a particular flavour.

Unopened products can be returned for a full refund of the purchase price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to SND at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.

Promotional Items (free bars, T-shirts, etc.) must be returned if the associated product is returned. Full refunds may not be granted if these items are not returned.

Once you have contacted our returns department your package may be returned to your respective region:

Western Distribution Warehouse
#100, 10327 - 178 Street
Edmonton, AB T5S 1R5
(Serving BC, AB, SK, MB, NT, YT & NU)

Eastern Distribution Warehouse
850 Flint Road
Toronto, Ontario M3J 2J5
(Serving ON, QC, NB, NS, PE & NL)

Damaged or Incorrect Items
In the event that any of your products arrive damaged, or you receive the wrong item, please E-mail your(depending on your region) Customer Service Department at orderseast@sndcanada.com or orderswest@sndcanada.com within 48 hours.

Backorders
If you order a product which is expected to be out-of-stock for more than two days (48 hours), we will ship items separately at no extra charge to avoid delays AND/OR contact you to see if you wish a substitute size, flavour, etc. Occasionally, we may substitute two or more equivalent products in a smaller size if the larger size is out-of-stock. For example, we may substitute two 60-cap bottles for a 120-cap bottle. We will NEVER substitute an alternate flavour, brand, or product without your permission.

Volume Discounts
Orders over $99* before tax receive FREE shipping.
Orders over $150* before tax receive a 5% discount off of the prices listed on our website.
Orders over $200* before tax receive a 7% discount off of the prices listed on our website.
Orders over $500* before tax receive a 10% discount off of the prices listed on our website.
(*All prices listed in Canadian Dollars)

Payment Methods
We accept Visa & Mastercard.

Security
Shopping at SND is guaranteed to be safe and secure! We use the most powerful information-blocking software available in the marketplace today. This ensures that all of the information you enter into our Web Store is secure and cannot be read in transit. In fact, using your credit card in our Web Store can be safer than using it in a restaurant or a gas station.
If at anytime you are worried about placing an order with our web site, you may call our toll free phone number in your region to make an order: Western Region 1.877.268.2265, Eastern Region 1.866.586.6467

Shipping/Order Tracking
All orders should arrive within 2-5* business days anywhere in Canada**. Free shipping on all orders over $99 Canadian before tax. Orders under $99 will also be shipped for a low flat shipping rate $9.95**. (**excluding remote northern rural regions)

Once your order has been picked up from our warehouse by Canada Post, you will be e-mailed your tracking number. All orders within Canada can be tracked at CanadaPost.ca .

Once your order is processed, you will be e-mailed your tracking number. All orders within Canada can be tracked at Canadapost.ca

Orders made before 3:00 pm** during business hours will be sent that day. Orders made after 3:00 pm** or on the weekend will be shipped the following business day.

* Shipments that require extra shipping charges levied by Canada Post may not quality for free shipping. Delivery times from Canada Post may be extended. This is a rare occurance and applies to shipments of excessive weight or those arriving to extremely rural areas.

** Mountain Time for Western Canada orders, Eastern Standard Time for eastern Canada orders.


Once your order has been processed, you will be sent an e-mail containing your tracking number.

Your order can be tracked at www.canadapost.ca

The products and the claims made about specific products on or through this site have not been evaluated by Sport Nutrition Depot, Inc. or the Canadian Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Information about each product is taken from the labels of the products or from the manufacturer's advertising material. Sport Nutrition Depot is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors or product formulation changes.